Post-meeting Navigation

RingCentral is a communication and collaboration platform that helps small and medium-sized businesses streamline workflows through video conferencing, messaging, and cloud-based phone systems.

About RingCentral

My Role

And RingCentral Video is a crucial feature in RingCentral App ecosystem, offering a seamless video conferencing experience for our customers. Our users typically include employees at small to medium-sized companies, such as project managers, HR professionals, engineers, administrators, and management.

As the lead designer, my responsibilities include working closely with stakeholders to synthesise user requirements, conducting UX research, prioritizing project scope, leading the end-to-end design process, and managing expectations across dev.

My collaborators include 1 product manager (Amy L.) & Engineering Team (Mario L.)

And the project duration is 3 Months.

The old MVP design has not fully kept up with the evolving needs of our growing user base. How can we establish measurable metrics while redesigning a more comprehensive experience?

The Project Context & Goals

user needs

According to user feedback collected by the product team, we discovered that many users have a strong need to organize key takeaways after meetings. During the hybrid work era, RingCentral’s app experienced rapid growth, adding more features to support its expanding business. However, the design hasn’t fully kept up, and the post-meeting experience is one of them.

At this point, RingCentral's business is in the maturity stage. Our primary goal from a business perspective is to retain customers by enhancing the current experience rather than developing a new service from scratch. Therefore, increasing user engagement and sustaining our app’s market share have become our top priorities.

Through quick UX research, I successfully identified two user groups. I then mapped out a user journey to dig deeper into their pain points and needs.

The Research

The Scoping

To better prioritizing new features based on unfulfilled user needs, I created an interaction map to understand the gap between current capabilities and users' desired features. After that, I kicked off a meeting with PM and ENG to finalize the project scope and new feature priorities based on our timeline and estimated efforts.

The Problem Statement

How might we redesign a comprehensive post-meeting experience to help our users find critical meeting information more efficiently??

Our design goal is to expand the current post-meeting feature capabilities to boost users' productivity, while ensuring the new experience simple and scalable.

Design Highlight One:
A clear and hierarchical post-meeting homepage layout that seamlessly incorporates new features.

Design Highlight Two, Transcript:
Users can now view the transcript and easily locate desired information using the search feature.

Design Highlight Three, Video highlights:
A helpful, intuitive way for users to quickly  access meeting recording’s highlights.

Reviewing success metrics and final results

The Impacts

After all, the ultimate goal of this project was to revamp the post-meeting experience by incorporating new features into the current framework, making it more comprehensive. At the beginning of this project, I established success metrics with the project manager. After the features have been released, we validated user engagement statistics via Mixpanel after the launch of these new features, resulting in an increase of approximately 21%.

I also conducted a user satisfaction study following the feature release. Compared to the old version's design, the new design significantly increased the satisfaction rate of post-meeting tasks by 28%.